I don’t know what it is about fashion nova but I love clothes. But recently, one of my favorite summer shirts got a hole in it and now I can’t wear it. The clothing is sewn so tightly that I didn’t notice the hole on the shirt for three days. So, when I finally did notice, it was too late to return or exchange it. I contacted customer service on the fashion nova website and I was surprised by their response. I got a reply back within 12 hours of my request. This is unheard of when dealing with customer service. The representative, Scarlet, explained that because the item was so old (she had all the details including the date and time of purchase) that she would send me a replacement shirt for free and not worry about the postage. She also told me it should arrive in time for my vacation this weekend.
How do I know that the replacement shirt is a new and genuine article from fashion nova?
There are security features on the new garments that prevent any possible tampering. So, if you open the garment and discover it is not authentic then you can return it and receive a refund.
When will the replacement get to me?
The replacement could take up to two weeks to be delivered, depending on the postal service. It should arrive before your vacation, though. I do want you to know that it is possible that the postal service will lose your package and in such a case you will receive a full refund. This is a rare occurrence and is not something I will worry about during my vacation this weekend.
Is this an exclusive offer for customers who have tried their customer service?
No, there are many of us who have had bad experiences with fashion nova and we have decided to band together. We wanted to receive free items to show our gratitude because they could not handle such a simple issue. It seemed like a fair exchange.I think this is a great idea and I wish all companies had such an effective customer service department.
How can I get more people involved?
Share this post. Tell your friends and family about it. Tweet it out at #fashnovo! There are thousands of us out there whose lives have been changed forever by this company, so we must get the word out to thousands more. If enough of us speak up then we will end the company instead of merely replacing shirts with men’s t-shirts from Walmart or Target.
What makes fashion nova so special?
It’s an experience. Their clothing is high-quality and will last you for years with just the right amount of wear. Their customer service is unrivalled for an online retailer in the fashion industry. They are experts at everything! I hope this trend of giving away new clothes continues so that people can learn about how great they are.
Conclusion
Fashion nova is an online clothing retailer. They have been noted for their low prices, high-quality clothing, and unparalleled customer service. It is important to note that fashion nova does have a different policy for items that are purchased from the store versus items from their website. If you are a recent customer, who has had a positive experience, contact customer service and explain your situation. If they approve it then they will send you free clothes to compensate you for the negative experience you had with them in the past.
0 Comments